important information for your stay
From how to get here to how to pay for your holiday at the Rosentalerhof
The current conditions require a very cooperative approach: We understand that external conditions - which are neither your nor our responsibility - influence a reservation. Therefore, Flexi Booking offers a secure solution for your reservation. With us you can cancel or rebook your stay free of charge up to 14 days before arrival.
By the way, for your information: According to the current legal situation, in case of closed borders or travel warnings, you can cancel free of charge until the day of arrival.
Weekly employee Covid-19 tests
In order to meet the current requirements, all employees are tested on a weekly basis. This enables us to map the state of health of our employees at short intervals. The tests have already proven their worth in the well-visited summer of 2020.
We extend our services
We are extending our opening hours for the winter 20/21.
Breakfast from 07:30 to 10:00
Pool times from 15:30 to 21:00
Sauna from 15:00 to 21:00
After dinner you are welcome to swim in the pool and / or sweat in the sauna.
Our heated outdoor pool is open regularly. The Austrian bathing hygiene regulations already contain extremely strict hygiene regulations. Of course, keeping your distance also applies to the pool.
The breakfast buffet is offered regularly. We request that you disinfect your hands before breakfast at our disinfection columns.
A continuous cleaning with disinfection of door handles and tables is already practice. We also increase the air exchange by means of stronger ventilation and opening the windows. The heating is adjusted accordingly.
Official information on the current situation
Official information about the Corona situation in the Salzburger Land can be found at: https://www.salzburg.gv.at / Region Pinzgau.
Information about the ski area
Skiing in winter is a pleasure for body and soul, you are outside in the fresh air, get Viatmin-D from the sun and feel happy on the slopes. Fortunately it is an outdoor sport and there is no physical contact with others. To make sure you can enjoy this pleasure this winter, we have put together some information about skiing.
Our ski area is huge and spacious with 70 lifts. There are 9 lifts from Hinterglemm alone (7 cable cars and 2 T-bar lifts). In the direct neighbourhood of the hotel there are two different access possibilities: the Bergfried lift in only 80 metres and the Reiterkogel cable car in only 300 metres distance. Thanks to these numerous facilities, long standing times are avoided right from the start. In addition, the very modern lift facilities in the ski area have a high transport capacity and waiting times are further reduced. In order to avoid queues, various concepts are currently being worked out in order to move forward safely and with the greatest possible distance. Small gondolas for a maximum of 10 people, for example, prevent the formation of large groups. All gondolas have windows that always remain open to ensure an air exchange every 30 seconds. By the way, cable car transport is subject to the same regulations as public transport, so face masks are compulsory here too! However, the mask can be replaced by a warming loop scarf. The loop scarf can be pulled up and down easily with a helmet. You can get a loop scarf with virus stop at our reception or directly at the cable car.
Recommendations to our guests
We would like to ask you to maintain the usual government measures even during your vacation:
- At least 1 meter distance (baby elephant) to other people, except to people from the shared household or fellow travellers from the same accommodation unit.
- Please use the lift only alone or with people from the same household.
- Please note the max. number of guests for pool and sauna.
- Sneeze or cough into the crook of your arm or into a handkerchief.
- Ventilate the interior as often as possible.
- Do not shake hands or hug.
- Wash hands several times a day with soap and water for at least 30 seconds.
- Please only check in healthy. At first signs during your stay, contact your host immediately.
Your reservation is only confirmed once you have paid the deposit. Thank you for your understanding.
- Cancellations made up to 14 days before the scheduled day of arrival are not subject to any cancellation fee.
- Cancellations made up to 1 week before the scheduled day of arrival: 70% of total price.
- Cancellations made up to in the last week before the scheduled day of arrival: 90% of total price.
- Guests who leave early or arrive late will be charged the full total price of the stay they have booked. Booking are confirmed when we receive a written booking confirmation from you and you receive confirmation in return from us.
- In case of border closure or impossibility of arrival (officially prescribed quarantine on arrival or return as well as travel warning) a free cancellation is possible until the day of arrival.
For information on holiday cancellation insurance click here.
Guests are welcome to pay with cash or credit card (VISA, debit card, MasterCard) We do not accept cheques.
Our bank details
IBAN: AT80 3505 2000 0002 3929
Sort code: 35052
Bank: Raiffeisenbank Saalbach-Hinterglemm-Viehhofen regGenmbH - Filiale Hinterglemm, Dorfstr. 260, 5754 Hinterglemm
There are international train connections to the main railway station in Salzburg. From there guests can take the regional train towards Saalfelden and get off in Zell am See. Taxis and public buses are available to take you from the station to hotel.
Guests flying into Salzburg or Munich can use the Holiday Shuttle, a reasonably priced shuttle bus service that takes you to the Rosentalerhof in Hinterglemm.
Our tip! Groups of at least 4-5 people will find it cheaper to take a taxi from Salzburg or Munich. In winter we recommend a taxi which has enough space for wintersports equipment. This should be booked in advance. Please let us know if you would like us to book a taxi for you.
All apartments have hand towels, bed linen and kitchen utensils.
Kitchen facilities: 2 dishcloths, crockery, cutlery, pots, pans, salt and pepper, sugar (there is no oven in the apartment, but guests are welcome to order fresh bread and rolls from reception or buy these in the morning from the bakery just a couple of minutes by foot from the hotel)
The nearest pharmacy is 600 metres away, the nearest doctor is 400 metres away. Please ask if you need more information.
As a family with a young child of our own, we know what parents need on holiday. Therefore, at the Rosentalerhof we offer foldable cots for your room. Highchairs are also available in the apartments and restaurant. Baby beds incl. linen can be hired for a small surcharge of €5 per day. There is a children's playroom next to the restaurant where children can run around and have fun.
Family-friendly facilities close to our hotel include a playground, a minigolf course and a go-kart track in the Hinterglemm Family Park – just a few metres from the Rosentalerhof.
Tip for parents! Please let us know in advance if you would like to hire a free buggy, toboggan with back-rest for children, bike with child-friendly trailer or a child-carrier for walking in the mountains.
Unfortunately, our hotel is not wheelchair accessible. However, the Haus Mühlfeld (apartment building) is 100% wheelchair accessible apart from two steps.
Facilities for mountainbike enthusiasts include:
- bike stand for repairs
- bike wash
- lockable storage room
- drying facilities for shoes and cloths
- many great all-inclusive bike deals
After a long ride in the mountains, there are few better ways to relax than with a cool beer on our sunny terrace or a visit to the spa with its sauna and indoor pool.
Tip! We offer all-inclusive packages for mountainbikers with energy bars and snacks for your ride. These deals can be combined with guided tours provided by Bike & Soul, a bike shop near the bottom station of the Reiterkogel cable car (300 m from the hotel) with all the latest models and top expert advice.
Service for apartment guests
There is no better way to start the day than with fresh bread and rolls from the local bakery. Guests staying in our apartments are welcome to place their order at our reception desk by 21:00 the evening before. The bread and rolls will be ready for you to pick up at 7:45 the next morning.
Guests staying at the Rosentalerhof are welcome to check-in from 15:00. In some cases, rooms may be available earlier. We ask guests to check-out by 10:00. We will be happy to look after your luggage on your day of departure so that you can make the most of your last day in Hinterglemm. Guests are also welcome to shower in the spa before departing.
Just a few minutes' walk from the Rosentalerhof there is a pedestrianised area befindet in the centre of Hinterglemm with a Spar supermarket which is open all day from Monday to Saturday and with shorter opening hours on Sunday.
Guests with a car can drive to the MPreis supermarket (1.5 km from the hotel. This supermarket is open from Monday to Saturday and (peak season only) with shorter opening hours on Sunday.
There are few more invigorating experiences in the morning than stepping out onto the balcony with a cup of coffee in hand and admiring the majestic mountains that surrounding Saalbach Hinterglemm. We are convined that breakfast is the most important meal of the day. That is why we offer a healthy and hearty breakfast buffet with a selection of breads and pastries, fresh fruit and healthy muesli mixes as well as egg dishes made using locally sourced eggs from the Salzkammergut region. The best way to load up on energy for the day ahead!
Why not use the opportunity to try out something new for breakfast such as muesli with dried fruit or fresh fruit – one of the healthiest ways to start the day. Or how about wholemeal bread with butter, cream cheese and a dollop of honey from the local beekeeper, topped off with a few slices of fruit and cheese? We will also be happy to prepare a vegan breakfast.
Outdoor sports enthusiasts can enjoy an isotonic drink at breakfast.
Our breakfast buffet is open daily from 7:45 until 10:00. Early birds can enjoy breakfast from 7:30 in winter.
Dogs are welcome in standard rooms and standard apartments, but please be aware that they are not allowed in the restaurant.
Highspeed internet in the mountains? Sure! Thanks to our glassfibre connection, we offer highspeed internet free of charge throughout our hotel.
We open for the winter season in early December and close after the first weekend in April. After a spring break, we open again from mid-June until the end of September.
Reception opening hours: Want to plan your next activity in the mountains? We love our region and know it inside out, so don't hesitate to ask us for recommendations on the best things to see and do in and around Saalbach Hinterglemm. Our reception is open daily from 8:00 until 21:00. In winter it is closed between 11:30 and 14:00. On the day of arrival the reception is occupied all day.
Bar opening hours: A glass of sparkling win, a cold beer or maybe a hot cup of tea? Our bar team looks forward to welcoming you. In summer the bar is open from 8:00 until 21:15, while in winter it is open from 8:00 until 11:30 and from 14:00 until 22:30. On request we will be happy to keep the bar open a little longer.
Guests can park for free in our hotel carpark. Per double room / per bedroom in an apartment there is one parking space. Pleae let us know if you need more parking spaces. Guests are also welcome to park their car in our underground garage for a small charge of €5 per day.
We want you to feel at home with us, so our hotel rooms are cleaned every day. This service is also available to our guests staying in one of our apartments who have booked half-board. For apartment guests without half-board this cleaning service can be booked extra for a price of €10 per day. Please speak to a member of staff at reception. The fee for the final cleaning of the apartment after depature is included in the price of the apartment.
Those who simply can't get enough of sweating it out can visit our sauna, which is open in winter from 15:30 to 20:00. In summer we will be happy to turn on the sauna if the weather gods are not smiling on Saalbach Hinterglemm. Please let us know around 20 minutes in advance so we can heat up the sauna for you.
A heated outdoor pool in a three-star hotel? We believe that our guests deserve this luxury in winter – even if it more commonly found in four-star and five-star accommodation. At the end of an action-packed day in the Alps, there is no better feeling than to jump into warm water (30°C-32°C) and soothe tired muscles.
Our heated outdoor pool is open daily from 15.30 until 21.00. In summer the water temperature is reduced to a refreshing 26°C and the pool is open throughout the day until 21.00. We will be happy to turn on the pool heating if the weather is cold.
The pool is filled with soft water treated using the Grander technique, making it excellent for swimmers with sensitive eyes and skin.
There is a true marvel hidden in our small 2-person gym: the Kinesis ™ training tool. With this special cable operation machine all muscles can be trained in more than 200 different exercises. In addition, the gym offers a back trainer and a dumbbell pressure bench.
Healthy food, clean mounain air and plenty of peace and quiet are three essential ingredients for an enjoyable holiday. A good night's sleep is, however, just as important. That is why all our rooms are equipped with high-quality Joka beds and Elastica matresses. The sofabeds all have the tried and tested Joka FlexiNet system.
Less waiting, more skiing! At the Rosentalerhof you can buy your ski pass from reception. To save even more time, order your ski pass in advance.
After a long day out and about in the snowy mountains, there is nothing better than a hearty meal. That is why during the winter months we offer half-board with a salad buffet, four-course evening meal – incl. vegetarian option – and themed buffet evenings.
In summer we invite our guests to try dinner hopping by dining at one of our two quality partner restaurants in Hinterglemm. At breakfast you choose where you wish to dine; in the evening it is just a short walk from our hotel to the restaurant.